You can apply online and post the application forms and supporting documents to us together with a personal cheque with an amount no less than HKD 10,000 as securities deposit.

For individual / joint account opening, the prospective clients are required to complete the Client Information Statement, which is available for download in "Forms" section. The completed statement must be attached with a copy of the following documents:

1. Hong Kong Permanent Identity Card (For Hong Kong Residents) / Valid Official Identity Document or Passport (For Overseas Clients)
2. Address Proof (e.g. Utilities bill, Bank Statement, etc., dated within 3 months)
3. Financial Status Proof [if required by UOB Kay Hian (Hong Kong)]

You can also make an appointment and submit the required documents in person to our headquarters / branches, or submit the required documents through your Account Executive.

Please fill in the "Change of Information Notice" form and return to us, together with the address proof (e.g. utilities bill, bank statement, etc., dated within 3 months).

Please log in to UTRADE Web from utrade.com.hk

1. Go to "Account Management" and select "Change Password". The "Change User Password" window will pop up.
2. Input your old password and new password respectively. The Password must contain at least 1 letter and 1 digit.
3. Make sure "New Password" and "Retype Password" are identical.
4. Click "Update Login Password" to confirm.

No, please login to UTRADE Web to change your password.

If you have forgotten either your User ID or Password, you can contact our Client Services Department at (852) 2136 1818. A new User ID / Password will be generated and sent to the you by email or post immediately.

For new clients, the User ID and password are both case sensitive and must be entered exactly as shown in notification slips. If you are unable to log in, please:

1. ensure that the caps lock is off as the password is case sensitive.
2. ensure that you have entered the correct User ID.
3. ensure that you have entered the correct Password.

If UTRADE Online Trading Platform is unable to run properly, please check the system requirement and find out more about Security Warning and Certificate Pop-up of JAVA.

If clients are still unable to log in, they can contact our Client Services Department at (852) 2136 1818 and we will proceed to issue you with a new User ID and/or password.

According to our Internet Password Policy, the password expiry day is 300 days. Please contact our Client Services Department at (852) 2136 1818 to reset password.

New clients can register by filling the "Service of Statements" under "Other Services" within Client Information Statement.

Existing clients can register by downloading the "Application for E-Statement" form and submitting the completed form to us by post.

Clients can choose to deposit funds through the following methods:

1. Cheque Deposit or mail to our office

   UOB Kay Hian (Hong Kong) Limited
   15/F, China Building,
   29 Queens Road, Central,
   Hong Kong

   All cheques should be crossed and made payable to UOB Kay Hian (Hong Kong) Limited. Clients are requested to indicate their account number and name on the reverse side of the cheque. For cheque deposits, trading limit can only be increased when the cheque is cleared, which is two days from the cheque deposit day.

2. Telegraphic Transfer

   Wire transfer or direct deposit is acceptable to the following accounts:

   Bank Name	Account No.
   Standard Chartered Bank	447-0-070654-5
   The Hong Kong and Shanghai Banking Corporation Limited	600-360200-001
   Bank of China	012-875-0-030828-3

   Clients are requested to Fax their pay-in slip to our Account Department (Receipt and Payment) at (852) 8208 7388 / Email to deposit@uobkayhian.com.hk / Whatsapp to our Customer Service Department at (852) 6603 0308 with their account name and account number written. Trading limit will be increased by the deposit amount on next trading day.

3. Deposit Methods

   By [Bill Payment] recorded, the funds will be automatically credited into account the next working day. This is fast and convenient, as no fax bank deposit receipt are needed.

   Bank	HSBC
   Applicable Account	Securities (Cash) Securities (Margin) Futures Options Internet Trading
   Deposit methods	Internet Banking Bank Counter Automatic Teller Machine (Demo) Phone Banking
   Merchant Name	UOB KAY HIAN (HK) COMPANY LIMITED
   Merchant Code	6156
   Bill Type	01 Securities (Cash) 02 Securities (Margin) 03 Futures 04 Options 05 Internet Trading
   帳單編號	輸入「帳單編號」 （若您的帳戶編號為123456-001，請輸入123456001）
   繳付帳單限額 (須視乎銀行資料)	預設：$0.00; 上限：$500,000

4. PPS

   Clients can use PPS by Phone or PPS by Internet services to deposit HKD into UOB Kay Hian (HK) Limited trading account. The amount deposited before 17:00 HKT will be credited to your account value on the same business day.

   Merchant Name	UOB KAY HIAN (HK) COMPANY LIMITED
   Merchant Code	6156
   Bill Type	01 Securities (Cash) 02 Securities (Margin) 03 Futures 04 Options 05 Internet Trading

   Notes:

   1. PPS cut-off time is 17:00 HKT on every business day. Payments made before 17:00 HKT will be valued on the same day, while payments made after 17:00 HKT will be valued on the next day.
   2. You must enter your UOB Kay Hian (HK) 9-digit Account Number correctly upon payment (eg. 123456-001M, please enter 123456001).
   3. You must check the deposit amount recorded in your daily combined statement.
   4. The daily payment limit is up to HKD 100,000 for each PPS account (subject to the regulations and agreement with relevant banks).

Clients need to complete the Fund Withdrawal Form and send the completed form to our office. Alternatively, client may contact their Account Executive who will inform our Account Department (Receipt and Payment) to transfer the cash to client's bank account.

Cash / Margin Account :

• Cash or Margin Account (Individual / Joint / Sole Proprietorship / Partnership)
• Cash or Margin Account (Corporate Account)

US Markets :

• W-8BEN (Individual Account)
• W-8BEN-E (Corporate Account)
• Form W-9 (For US Tax Resident)

Futures :

• Futures Account Application Form (Individual / Joint / Sole Proprietorship / Partnership)
• Futures Account Application Form (Corporate Account)
• Application for Internet Futures Trading Access (For Existing Client)
• Internet Trading Terms and Conditions - UOB Kay Hian Futures (Hong Kong) Limited

• Application for Internet Trading Access (For Existing Client)

• Application for E-Statement
• Application for Physical Statement

• Change of Information Notice
• Applicant's Consent to Use of Personal Data
• Identity Declaration Form

• Trading Authorisation - Individual
• Trading Authorisation - Individual (Futures)
• Trading Authorisation - Corporate

• Self-Certification Form - Individual (Individual / Joint / Sole Proprietorship)
• Self-Certification Form - Entity (Partnership / Corporate Account)
• Self-Certification Form - Controlling Person (Partnership / Corporate Account)
• Subscriber Self-Certification Form

• Application for Price Quote Service
• Application Form For US Stocks Market Order
• Adjustment of Reference Cost Request Form
• Client Stock Withdrawal
• Fund Withdrawal (HKD)
• Fund Withdrawal (Foreign Currency)
• Declaration for Trading of Taiwan Securities
• Personal Information Collection Statement Concerning Northbound China Connect Orders (Individual/ Corporate Client)
• Information Collection Statement Concerning Northbound China Connect Orders (Institutional Client)

Corporate actions (CA) are events initiated by a listed company that affects the rights attaching to the company's issued shares.

Some events are simple, mandatory and no action is required from shareholders (e.g. cash dividend) while others are more complex, optional and a response from shareholders is required (e.g. rights issue, privatisation).

Purpose of a corporate action can be:

• Distribute income (e.g. cash or stock dividend, bonus issue)
• Raise capital (e.g. rights issue, open offer)
• Restructure issued capital (e.g. share subdivision/consolidation, warrant exercise)
• Reorganise the company (e.g. spin-off, takeover and privatisation)

Normally, prices will be adjusted on all the types of corporate action on the ex-date. The prices fluctuation situations mostly happen on the CA announcement date or know latest news date, which is reflected the market expectation changes. For example, major shareholder may offer premium price to purchase existing shareholding of privatization which will affect market price to increase. Vice versa, company announced rights issue at discounted price for existing shareholders for subscription to raise monies which may be affect market price to drop.

For Company Announcement:

Under HKEX website > Market Data > Stock Quote Lookup > could be search by specific stock code or see the latest company announcement.

For the Entitlement Corporate Action only:

Under HKEX website > Market Data > Stock Quote Lookup > could be see maximum the past 5 years entitlement records under the lower portion.

Under T+2 settlement system, stocks will trade ex-entitlement on the business day immediately before the last registration date. The date is so called "ex-date". 

The ex-date is the date on or after which the stock will be traded without the specific entitlement (e.g. dividend).

Ex-date is an important reference date to investors and all market players. Stock exchange, clearing house, stockbrokers, information vendors and custodian banks all have ex-dates maintained in their market systems. Any error of ex-dates will affect orderly trading of the stock.

You can apply online and post the application forms and supporting documents to us together with a personal cheque with an amount no less than HKD 10,000 as securities deposit.

For individual / joint account opening, the prospective clients are required to complete the Client Information Statement, which is available for download in "Forms" section. The completed statement must be attached with a copy of the following documents:

1. Hong Kong Permanent Identity Card (For Hong Kong Residents) / Valid Official Identity Document or Passport (For Overseas Clients)
2. Address Proof (e.g. Utilities bill, Bank Statement, etc., dated within 3 months)
3. Financial Status Proof [if required by UOB Kay Hian (Hong Kong)]

You can also make an appointment and submit the required documents in person to our headquarters / branches, or submit the required documents through your Account Executive.

It takes an average of 3 working days upon receiving your completed forms.

Please fill in the "Change of Information Notice" form and return to us, together with the address proof (e.g. utilities bill, bank statement, etc., dated within 3 months).

Account holders who wish to apply for access to our UTRADE Online Trading Platforms on top of their existing securities trading account can visit our office in person at:

UOB Kay Hian (Hong Kong) Limited
15/F, China Building,
29 Queens Road, Central,
Hong Kong

Alternatively, you may download the Application for Internet Trading Access form or contact Client Services Hotline at (852) 2136 1818 if you wish to have the application forms sent to you.

Clients need to complete the forms and submit them back to our Client Services Department either in person or pass it to their Account Executive.

Account holders who wish to apply for access to UTRADE Futures Online Trading Platforms on top of their existing futures trading account can visit our office in person at:

UOB Kay Hian Futures (Hong Kong) Limited
15/F, China Building,
29 Queens Road, Central,
Hong Kong

Alternatively, you may download the Application for Internet Trading Access form or contact Client Services Hotline at (852) 2136 1818 if you wish to have the application forms sent to you.

Clients need to complete the forms and submit them back to our Client Services Department either in person or pass it to their Account Executive.

If you are an existing UTRADE user with a US account, you can log in with your account without additional application.

If you are not a UTRADE user but an existing client with a US account, please contact our Client Services Hotline at (852) 2136 1818 or complete and return the Application for Internet Trading Access form.

If you are an existing HK stock client who has not applied for a US stock account, please contact our Client Services Hotline at (852) 2136 1818 or complete and return the W-8BEN form.

If you are a non-client, please contact our Client Services Hotline at (852) 2136 1818 or fill in the Online Account Opening form and the W-8BEN form to open a US account.

UTRADE HK Mobile is accessible to trade for both HK and A Shares. You can log in with your account if you are an existing UTRADE user without any additional applications.

If you are not a UTRADE user, please contact our Client Services Hotline at (852) 2136 1818 or complete and return the Application for Internet Trading Access form.

If you are a non-client, please contact our Client Services Hotline at (852) 2136 1818 or fill in the Online Account Opening form.

Please refer to the UTRADE HK Mobile User Guides.

Please refer to the UTRADE HK for US Markets User Guides.

You may simply fill in the W-8BEN form and submit it to your Account Executive or mail it to our Client Services Department at:

UOB Kay Hian (Hong Kong) Limited
15/F, China Building,
29 Queens Road, Central,
Hong Kong

The W-8BEN form refers to the Certificate of Foreign Status of Beneficial Owner, which is required for non-US citizens and residents. Clients have to renew the form every three years, as this form expires at the end of the third succeeding calendar year.

Prospective clients are required to complete the Client Information Statement (Cash / Margin Account), which is available for download in "Forms" section. The completed statement must be attached with a copy of the following documents:

1. Hong Kong Identity Card (For Hong Kong Residents) / Valid Official Identity Document or Passport (For Overseas Clients)
2. Address Proof (e.g. Utilities bill, Bank Statement, etc., dated within 3 months)
3. Financial Status Proof if required by UOB Kay Hian (Hong Kong)

The application forms and supporting documents can be submitted either in person to our headquarters / branches or to Client Services Department through your Account Executive.

For online application, please apply online and post the application forms and supporting documents to us together with a personal cheque with an amount no less than HKD 10,000 as securities deposit.

Please complete the W-8BEN form and submit the original copy to our Client Service Department by mail. The applications will take 1-2 working days to process.

Prospective clients are required to complete the Futures Account Application Form and Client Information Statement, which is available for download in "Forms" section. The completed statement must be attached with a copy of the following documents:

1. Hong Kong Identity Card (For Hong Kong Residents) / Valid Official Identity Document or Passport (For Overseas Clients)
2. Address Proof (e.g. Utilities bill, Bank Statement, etc., dated within 3 months)
3. Financial Status Proof if required by UOB Kay Hian (Hong Kong)
4. Fill in W-8BEN form (applicable for Global Futures account)
5. Please also fill in Application for E-Statement for e-statement service registration

The application forms and supporting documents can be submitted either in person to our headquarters / branches or to Client Services Department through your Account Executive.

For online application, please apply online and post the application forms and supporting documents to us together with a personal cheque with an amount no less than HKD 10,000 as securities deposit.

Step 1:

Access our homepage at http://www.utrade.com.hk

Step 2:

Click the login button on right side of the homepage, enter your User ID and password, then click "GO" button.

Yes, you are recommended to change your User ID and password under "Profile – A/C Info & Password" once you have logged into UTRADE Online Trading Platforms. The password and ID may contain up to 20 digits, which include letters (upper cases or lower cases) and numeric digits.

Please log in to UTRADE Web from utrade.com.hk

1. Go to "Account Management" and select "Change Password". The "Change User Password" window will pop up.
2. Input your old password and new password respectively. The Password must contain at least 1 letter and 1 digit.
3. Make sure "New Password" and "Retype Password" are identical.
4. Click "Update Login Password" to confirm.

No, please login to UTRADE Web to change your password.

The User ID and Password is the same set used for accessing UTRADE Web and HK Mobile, no additional application is required.

If you have forgotten either your User ID or Password, you can contact our Client Services Department at (852) 2136 1818. A new User ID / Password will be generated and sent to the you by email or post immediately.

• Avoid simple passwords that can be easily guessed such as HKID numbers and date of birth.
• Use a password that is alphanumeric and avoid sequential numbers such as 123456, abcdefg, qwery.
• Change your password regularly or when you suspect that your password has been discovered or used by others.

Note: UOBKH (Hong Kong) will never request clients to disclose their passwords under any circumstances.

For new clients, the User ID and password are both case sensitive and must be entered exactly as shown in notification slips. If you are unable to log in, please:

1. ensure that the caps lock is off as the password is case sensitive.
2. ensure that you have entered the correct User ID.
3. ensure that you have entered the correct Password.

If UTRADE Online Trading Platform is unable to run properly, please check the system requirement and find out more about Security Warning and Certificate Pop-up of JAVA.

If clients are still unable to log in, they can contact our Client Services Department at (852) 2136 1818 and we will proceed to issue you with a new User ID and/or password.

If "This webpage is not available" is displayed, it may due to an unstable network connection. Please close the page, ensure that your network connection is stable and try to log in again.

If "Network failure, please login again" is displayed, it may due to a weak network connection. Please quit the app, make sure the network connection is stable and try to log in again.

Chrome has announced that they have removed NPAPI support at the end of 2014. In order to fix this issue, you need to follow the instructions below to enable NPAPI in Chrome.

Instructions to enable NPAPI :

1. Enter: chrome://flags/#enable-npapi into your Chrome URL bar
2. Click the "Enable" link for the "Enable NPAPI" 
3. When "Enable" changes to "Disable", click the Relaunch button that now appears at the bottom of the page
4. Login to UTRADE Web again

According to our Internet Password Policy, the password expiry day is 300 days. Please contact our Client Services Department at (852) 2136 1818 to reset password.

The duplicate login may due to too much caches / cookies accumulated in the browser. Please follow the steps as shown below to clear the caches / cookies on the IE browser.

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history
   
2. Make sure to uncheck "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies", then click Delete
   

Closing your apps or switching off your phone will not necessarily log you off. We recommend that you always click the Logout button from the apps.

Please check if there are any problems with your connection in "Connection Status". If the problem cannot be solved, please contact your Account Executive or call our Client Services Hotline at (852) 2136 1818 for assistance.

24 hours Global Futures Hotline Support: (852) 2826 4898; Local Night Futures Hotline Support: (852) 2826 4888.

If UTRADE Online Trading Platform is unable to run properly, please check the system requirement and find out more about Security Warning and Certificate Pop-up of JAVA.

Please check out the Basic Configurations Requirements to Run UTRADE Online Trading Platform.

If you still experience problems with our online trading platform, please call our Client Service Hotline at (852) 2136 1818.

Computer	Recommended
CPU	Pentium III 800 MHz or above
Memory (RAM)	256 MB or Greater
Free Hard Drive Space	100 MB
Operating System	Win 98/ME/NT/2000/XP/Vista/7 (32 bit/64 bit)
Resolution	1024x768
Monitor	19 inches or Greater
Internet Access	2MB or above
Firewall/Proxy Settings (if applicable)	Open outgoing TCP ports 8080 to 8089

Computer	Recommended
CPU	Intel i5 /i7 CPU or above
Memory (RAM)	4GB or above
Operating System	Windows 7 64 bit or above

Computers with Intel Dual Core CPU or RAM below 2GB are not recommended.

Please click here to download UTRADE Secure.

Upon registration, if the system indicated that your Secure PIN service has not been activated, please contact Client Services Hotline: +852 2136 1818.

For security concerns, each login ID can only be registered on UTRADE Secure with one mobile device. To enable extra devices, Individual Clients: please contact your Account Manager or Client Services Hotline: +852 2136 1818; Joint / Corporate Accounts: please contact your Account Manager.

1. Please make sure you have entered the correct UTRADE Login ID, UTRADE password and the last 3 characters of your registered identification document (excluding symbols and the digits in bracket)
2. Please make sure you have entered the correct Authentication Code
3. Please make sure you have set the calendar type to "Gregorian", and set the "Date and Time" of your mobile device to "Automatic"

1. Please make sure the Secure PIN entered is correct
2. Please make sure the Secure PIN is generated under the correct login ID
3. Please make sure the login ID has not been registered on other mobile devices
4. Please make sure you have set the "Date and Time" of your mobile device to "Automatic"

If you have forgotten the UTRADE Secure password, you must uninstall and re-install the app again. For security concerns, all the registered Secure PINs will be deleted. Please re-register again after re-installation.

UTRADE Secure is supported on devices with Android version 4.4 or above OR iOS version 8 or above, including tablets.

UTRADE Secure supports mobile devices with Android version 4.4 or above OR iOS version 8 or above.

Since the device is jailbroken / rooted, the device may not be secure and lead to fraudulent transactions. To ensure the security and protect your interests, UTRADE Secure is not allowed to be installed on a jailbroken / rooted device.

You are recommended to uninstall the UTRADE Secure mobile app on your old mobile phone, and re-install and re-register UTRADE Secure on your new mobile phone.

Please contact Client Services Hotline: +852 2136 1818 to disable the current Secure PIN service.

Yes, you can use UTRADE Secure at anytime and anywhere, and acquire the Secure PIN from an offline mobile device. If you need to register for UTRADE Secure or register for a new login ID, your mobile device is required to access the Internet.

To prevent anyone else using your mobile device to login, you are required to setup a password for UTRADE Secure. You can also login with fingerprint or Face ID at ease (if applicable).

UTRADE Secure provides auto lock function. You are required to re-input the password when UTRADE Secure is locked. The auto lock time can be adjusted at "Setting", with options 20, 40 and 60 minutes. The default time is 60 minutes.

For security concerns, all the stored Secure PINs will not be restored. Please set up the password and re-register again after phone restoration.

For security concerns, you are required to install and register for UTRADE Secure using a mobile device with Internet connection. After successful registration, you may use UTRADE Secure at anytime and anywhere, and acquire the Secure PIN from an offline mobile device.

Maximum of 5 devices (including computers, mobiles and tablets) can be registered for each account.

1. On UTRADE Futures web program

   Click "File" > "Device Security Management" > Double click the registered device you would like to remove, and the designated registered device can be removed. You could then register a new device for Two-factor Authentication service.

2. On UTRADE HK for Futures (SPTrader Pro HD)

   Click "Menu" > "Device Security Management" > Press and hold the designated device you would like to remove > click "Remove". You could then register a new device for Two-factor Authentication service. (This function is currently unavailable on Android mobile app. If you would like to change / remove your registered device(s), please use UTRADE Futures web program.)

No, you are only required to register for each device ONCE a year.

The effective period of the registration is 1 year and you need to re-register all your device(s) after 1 year.

If you would like to amend your registered email, please fill in "Change of Information Notice" and mail the hard copy to your Account Manager or Client Services Department.

You may also apply an additional security measure to enhance the security by enabling fingerprint authentication on Android devices and / or Touch ID on iOS devices.

Trading in the Hong Kong Exchange operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours:

Trading hours for Securities, Stock Futures and Stock Options markets (Effective from 5 March 2012)
Pre-opening session	09:00 - 09:30
Morning session	09:30 - 12:00
Afternoon session	13:00 - 16:00

Trading hours for Index Futures and Index Options markets (Effective from 5 March 2012)
Pre-market Opening Period*	08:45 - 09:15
Morning session	09:15 - 12:00
Pre-market Opening Period*	12:30 - 13:00
Afternoon session	13:00 - 16:15
* Only applies to the Hang Seng Index, Mini-Hang Seng Index and H-shares Index Futures.

It is possible for HKEx to cancel or void any executed orders whenever necessary in accordance to the relevant rules and regulations. It is recommended to read the terms and conditions and the rules and regulations from HKEx before trading. In addition, please pay attention to the announcements made by HKEx.

You can key in share prices for an order of up to 20 bids from the last done price. The share prices bid size are shown on the HKEx.

Yes, order received after 4:15pm will be sent to HKEx when the market opens in next trading day.

Please click here for more information on SH-HK Stock Connect.

No, the client's order will be rejected if there is insufficient trading limit. For client who wish to revise the trading limit, please contact your account executive.

Yes, once a client's sell order has been executed (fully or partially), the proceeds can be used immediately to buy shares (as long as the client's funds are sufficient).

• At-auction Limit Order An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final IEP (in case of buying, the specified price is equal to or higher than the final IEP, or in case of selling, the specified price is equal to or lower than the final IEP) may be matched at the final IEP. Any unfilled at-auction limit orders will be converted into limit orders and carried forward to the continuous trading session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal price.
• Limit Order A limit order having a price equal to the best opposite orders will match with opposite orders at the best price queue residing in the system, one by one according to time priority.
• Enhanced Limit Order An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at a time provided that the traded price is not worse than the input price. The sell order input price cannot be made at a price of 10 spreads (or more) below the current bid price whereas the buy order input price cannot be made at a price of 10 spreads (or more) above the current ask price. Any outstanding enhanced limit order will be treated as a limit order and put in the price queue of the input price.

• Send When Nominal Rises At / Above
• Send When Nominal Falls At / Below
• Hold Until I Release
• Stop Limit
• OCO (One Cancels the Other)

To learn more about conditional orders, please refer to the Hong Kong Conditional Orders section from UTRADE Web - HK/A Share Markets User Guide.

Click on the "Swap to Standard IQ" button, at the bottom right of the screen.

No, clients'account must have the valid stock holdings before they can sell. UTRADE Online Trading Platform does not allow clients to short sell.

When the amendment of the order is lower than the number of shares, clients will not lose their position in the queue. If the order is larger than the number of shares, clients will lose the position in the queue and need to requeue again.

Clients' orders will automatically lapse when they are not executed by the end of the trading day, and will have an 'expired' status. Clients will need to re-enter the order if they want to place it for the next trading day.

After placing an order, you will receive a message about the receipt of the order and the order will be shown on the "Order Status" page. Each order will be assigned a unique order number for identification. Meanwhile, you can check the latest status under the "Status" field and make order amendments or cancellation instructions whenever necessary. If the order is already filled, information about the order such as executed time, quantity, and price can be found by clicking on "Ref No.".

Yes, the maximum trading size is 3,000 lots per order for trading HK shares and 1 million shares for trading A shares.

Orders over 3000 lots are automatically rejected by HKEx. If you have to place orders larger than 3000 lots, you have to split the order into several orders under 3000 lots.

Yes, provided that the orders have not been executed.

The following prompt appears on trading platform if any deviation from 20 prices feed. Please select "Confirm" from the "Confirm Price Warning" pop-up screen and continue to send to market.

* According to HKEx, orders that deviate 24 spreads will be rejected after sending to the market. Some special cases will be excluded, for example, limit order without specific prices. However in all circumstances, the order shall not be made at a price that deviates 9 times or more from the nominal price. According to UOB credit rules, any order placed on UTRADE Web that deviate 4 times or more from the nominal price will be rejected.

No, odd lots of shares cannot be sold through UTRADE Online Trading Platform. Clients should contact their Account Executive for assistance.

Our trading system restarts once before the market opens every morning from 6:45am to 7:45am. UTRADE is not accessible during the restarting period, please kindly log in again after the system is restarted. We apologize for any inconveniences caused.

UTRADE HK Mobile on iOS is available on iTunes App store as "UTRADE HK Mobile", it's compatible with iOS 5.1.1 or later.

UTRADE HK Mobile on Android is available on Google Play as "UTRADE HK Mobile", it's compatible with Android 3.0 or later.

The quick Buy / Sell buttons are only applicable to US stock orders. UTRADE HK for US Markets does not support HK / SSE markets trading.

Please refer to UTRADE Mobile - HK/A Share Markets User Guide.

Please go to Settings on your mobile devices and get to the Notifications Centre, then select UTRADE HK Mobile and tap the toggle for Allow Notifications to disable notification function.

You can trade stocks which are listed on NYSE, AMEX and NASDAQ.

The trading hours for NYSE, AMEX and NASDAQ are from Mondays to Fridays (except US Public holidays):
Summer Time (2nd Sunday of March to 1st Sunday of November)	HKT 9:30pm - 4:00am
Winter Time (1st Sunday of November to 2nd Sunday of March)	HKT 10:30pm - 5:00am

Order submission is not available on the US trading platform during the following periods:
Summer Time	HKT 4:00am - 4:30am on trading days; HKT 4:00am (Sat) - 4:00am (Mon); & US public holidays
Winter Time	HKT 5:00am - 5:30am on trading days; HKT 5:00am (Sat) - 5:00am (Mon); & US public holidays

The settlement period is trade date plus three US business days (T+3).

There is no board lot size for US Stocks. Investors can trade at a minimum of 1 share per order.

The maximum order quantity for buying or selling US stocks is 500,000 shares per order to prevent fat finger errors.

Short-selling of US stocks is not allowed via UTRADE Web.

Once your buy order has been executed, you can place a sell order at any time.

You can reach us at (852) 2826 4888 from 9am to 1am on Mondays to Fridays.

1. In the fast-moving market, the time of input order could have possibly coincided with the time when the day's high / low was reached and the price was never hit again.
2. The price feed provided from trading system / information vendors are the prices for all exchanges. In addition, orders placed on UTRADE are only directed to the three major exchanges ie. NYSE, NASDAQ and AMEX. In some rare circumstances, if Day's High / Low are executed outside these three major exchanges, it could happen that the order price never reached the Day's High / Low quoted, and hence the Market Order was not successfully executed.

No, each fully executed US stocks order will not be consolidated and commissions are calculated separately.

No, clients'account must have the valid stock holdings before they can sell. UTRADE Online Trading Platform does not allow clients to short sell.

When the amendment of the order is lower than the number of shares, clients will not lose their position in the queue. If the order is larger than the number of shares, clients will lose the position in the queue and need to requeue again.

Clients' orders will automatically lapse when they are not executed by the end of the trading day, and will have an 'expired' status. Clients will need to re-enter the order if they want to place it for the next trading day.

After placing an order, you will receive a message about the receipt of the order and the order will be shown on the "Order Status" page. Each order will be assigned a unique order number for identification. Meanwhile, you can check the latest status under the "Status" field and make order amendments or cancellation instructions whenever necessary. If the order is already filled, information about the order such as executed time, quantity, and price can be found by clicking on "Ref No.".

You can click "US – US Market" at the top left corner of the trading platform and place orders in the US markets. For details, please refer to US Trading – UTRADE Web User Guide.

No, it does not support Pre-Market and After Hours Market.

The market order may require the approval from our credit department. Please check with your Account Executive for more details.

Please login to UTRADE trading page and click "Research" and "US Market", the US Stock Report window will pop up. You can select to read the "Daily Reports" or "Stock Reports".

"UTRADE HK for US Markets" is available in App Store and Google Play which is compatible with iOS 8.0 or later / Android 4.0.3 or later.

UTRADE HK for US Markets is a stand-alone mobile application specially developed for the US markets. If you wish to trade in the HK and SSE markets, please download "UTRADE HK Mobile" from App Store or Google Play.

We provide Limit Order, Market Order, Stop Limit Order and Stop Order trading.

Please refer to UTRADE Mobile - US Markets User Guide.

Special request is required to enable Market Order trading function, please contact our Client Service Hotline if you wish to activate the function.

When a market order is placed to buy a stock, we will hold 120% of the required funds in your trading account. Either a market order is placed during market hours or after market hours; the calculation of the required holding funds will be based on the last closing price of the stock. Once the trade has been executed, any excess holding funds will be released back to your trading account.

Please ensure that you have more than sufficient funds in your trading account when placing market orders. In order to avoid paying overdue interest, you should be ready to deposit funds before settlement date.

UTRADE HK for US Markets is a stand-alone app specially developed for the US Markets; it does not support HK stocks / A Shares trading. Please download UTRADE HK Mobile if you wish to trade in HK or SSE markets.

When modifying the quantity of a Partial Executed Limit Order, it is the Total Quantity that you are modifying, which includes the quantity that have already been executed.

Example:

If you placed a QTY 10,000 order and QTY 2,000 is partially executed with QTY 8,000 outstanding, and for some reason, you changed your mind and only want to further purchase QTY 3,000. In this case, you would like to modify the Total QTY to 5,000. (Executed QTY 2,000 + Extra QTY 3,000 = Total QTY 5,000)

If you modified the Total QTY to 3,000, only QTY 1,000 will further be executed, because the Total QTY 3,000 also includes the QTY 2,000 which has already been executed. (Total QTY 3,000 - Executed QTY 2,000 = Extra QTY 1,000)

Stop Limit Order, Market Order, and Stop Order cannot be modified. Users have to cancel and place the order again if any amendment.

Please go to Settings on your mobile devices and get to the Notifications Centre, then select UTRADE HK for US Markets and tap the toggle for Allow Notifications to disable notification function.

For local futures:

Pre-market opening session	08:45 - 09:13
Morning session	09:15 - 12:00
Afternoon pre-market opening session	12:30 - 12:58
Afternoon session	13:00 - 16:15

Please refer to the details in www.hkex.com.hk.

For global futures:

please refer to the Table of Global Futures Contract Specification.

For index futures and index options markets (Effective 5 March 2012):

Pre-market Opening Period*	08:45 - 09:15
Morning session	09:15 - 12:00
Pre-market Opening Period*	12:30 - 13:00
Afternoon session	13:00 - 16:15

*Only applies to the Hang Seng Index, Mini-Hang Seng Index and H-shares Index futures.

No, clients'account must have the valid stock holdings before they can sell. UTRADE Online Trading Platform does not allow clients to short sell.

When the amendment of the order is lower than the number of shares, clients will not lose their position in the queue. If the order is larger than the number of shares, clients will lose the position in the queue and need to requeue again.

Clients' orders will automatically lapse when they are not executed by the end of the trading day, and will have an 'expired' status. Clients will need to re-enter the order if they want to place it for the next trading day.

After placing an order, you will receive a message about the receipt of the order and the order will be shown on the "Order Status" page. Each order will be assigned a unique order number for identification. Meanwhile, you can check the latest status under the "Status" field and make order amendments or cancellation instructions whenever necessary. If the order is already filled, information about the order such as executed time, quantity, and price can be found by clicking on "Ref No.".

Whenever the NAV is less than the Maintenance Margin Level, Account Executive will notify clients the margin call amount to fulfil margin requirement before the deadline. In case the client cannot be reached, UOB Kay Hian (Hong Kong) Limited reserves the right to liquidate positions under adverse and volatile market conditions.

Yes. You can place an At-Auction order for Hang Seng Index Futures, Mini-Hang Seng Index Futures, H-shares Index Futures and Mini H-Shares Index Futures via UTRADE Futures. Global futures products are not applicable.

• Local futures
  Hang Seng Index Futures, Mini-Hang Seng Index Futures, H-shares Index Futures, Mini H-Shares Index Futures, HSI Dividend Point Index Futures (HSI Dividend Futures), HSI Volatility Index Futures, HSCEI Dividend Point Index Futures (HSCEI Dividend Futures), Hang Seng Index Options, Mini-Hang Seng Index Options and H-shares Index Options.
• Global futures
  Index Futures, Currency Futures, Energy Futures, Agricultural and Metal Futures.

For details, please refer to Table of Global Futures Contract Specification.

You may go to "Position" and "Account Enquiry" for a full view of your account balance and position.

You can download "SP Trader Pro HD" from Apple Store and Play Store.

Please refer to the UTRADE Mobile - Futures User Guide.

Please go to Settings on your mobile devices and get to the Notifications Centre, then select SPTrader Pro HD and tap the toggle for Allow Notifications to disable notification function.

For market price quotes, Real Time Streaming, Real Time Snapshots, and 15-min Delayed Quotes are available. The stock prices are the most up to date and direct from the Hong Kong Stock Exchange.

Real Time Streaming

Real Time Streaming is displayed dynamically and this feature allows clients to receive continuous updates on the 'Streaming-enabled' pages. Clients do not need to click on the 'Refresh' button for updated prices.

Real Time Snapshot

Real Time Snapshot includes market depth, broker queues and related stocks. Starting from 1 February 2012, clients of UTRADE online trading accounts can enjoy 500 real time quotes for free.

The snapshots are only valid for a maximum of 2 months. Unused snapshots cannot be carried forward. For new clients, the 500 real time snapshots entitled are valid from the account opening day to the last day of the following month.

15-min Delayed Quote

15-min delayed quote is offered to HK Market on UTRADE Web.

Yes. There are 3 types of HK Shares data feed services:

1. HK Stocks Real Time Streaming service
2. HK Stocks Real Time Snapshots (users can view the Real Time Quotes at the counter located at the top right corner)
3. HK Shares 15-min Delayed Quotes (data feed services are provided as they are on UTRADE Web)

Clients can download the "Application for Price Quote Service" form or contact Client Services Hotline at (852) 2136 1818 to have the application forms sent to you. For service charge problem, please check here.

Clients can download the "Application for Price Quote Service" form or contact client services hotline at (852) 2136 1818 to have the application forms sent to you. For service charge problem, please check here.

Clients may purchase the real time snapshots which are at HKD 25 for 200 snapshots. Clients are reminded that the snapshots can only accumulated up to a maximum of 3000 in total. For details, please contact (852) 2826 4868.

Please allow at least 2 working days for the streaming services to be activated on your account.

Yes, charges for streaming service are on a monthly basis. If your subscription is activated in the middle of the month, you will be billed for the entire month. For example, If your subscription starts on 22 April 2012, you will be billed for the entire month of April 2012.

Please see below:

Computer	Recommended
Processors	Central Processor Unit 2GHz or above
Memory	1GB or above
Network Connection	Broadband installed
Operating system	Microsoft window XP or above MAC OS 10.4 version or above
Browsers	Internet Explorer 7.0 or above Mozilla Firefox 3.0 or above Google Chrome 6.0 or above
JRE versions	Java 1.6 or above
Firewall	If a firewall is set at the network, TCP / IP port 80 and 443 must be opened
Proxy Servers	Support various Proxy Servers

Yes. A Shares data feed services include A Shares Real Time Streaming and A Shares Real Time Snapshots. For service charge problem, please check here.

Yes. We offer US stocks Real Time streaming for the mobile apps. For service charge problem, please check here.

• Clients of UTRADE online trading platform can enjoy 500 real-time quotes for free. The snapshots are only valid for a maximum of 2 months. Unused snapshots cannot be carried forward. For new clients, the 500 real-time snapshots entitled are valid from the account opening day to the last day of the following month.
• Clients are awarded free snapshots by online contracts executed in HKEx market. One real-time snapshot will be given for every HKD 1.5 commission by any online contracts executed in HKEx market.

For IE user

Please reinstall Java with the latest version and retry.

Step 1: Uninstall Java
Open Control Panel > Open Programs and Features > Find "Java" to uninstall > Click "Uninstall" button and follow the prompts

Step 2: Install new Java version 8 update 101
Go to download link: http://www.java.com/zh_TW/ > Click Free Java Download button > Click Agree & Start Free Download > Run the download file and follow the prompts

For Firefox user

Please ensure Java has been installed, then verify from http://www.java.com/zh_TW/download/installed8.jsp

Step 1:
Click the plugin icon in the address bar and a message panel will be opened

Step 2:
Click "Allow and Remember"

"Unrealised Profit & Loss" means the profit and loss of the total quantity of the stock you are currently holding.

Please note: Unrealised Profit & Loss provided is indicative and for information only. It should not be relied upon for any valuation or investment decision making purpose before you have a clear understanding on the implication of such figures and have verified the accuracy of such figures.

Unrealised P&L = (Market Price – Reference Cost) × Total Quantity

Market Price means the current price (of an equity) at which it can be bought or sold in a given market.

15-min delayed stock price is adopted as the market price for Hong Kong and A-share Markets. Prices will be updated every 15mins after clients have logged in. Previous Closing Price is adopted as the market price for the U.S. Markets.

Reference Cost means the average cost of an instrument bought or transfer-in instruction (if provided Reference Cost) for the holding period. The Reference Cost will remain unchanged for an instrument sold or transfer-out instruction.

Please read the Reference Cost User Manual for more information.

The holdings of stocks which were transacted prior to the launch of Reference Cost service for all client accounts are not taken into account in the computation of the Unrealised Profit & Loss. If your Unrealised Profit & Loss displayed as "—", it means you did not provide the reference cost for the stock you held before the launch of Reference Cost service or the Reference Cost service has not been activated.

To activate Reference Cost service, please consult your Account Manager or contact Client Services Department.

For reference cost adjustment, you can provide the updated reference cost to your Account Manager by filling in the physical "Adjustment of Reference Cost Request Form" or submit the "Reference Cost Change Request" on UTRADE Web. You can find the adjustment records from "Reference Cost Amendment History".

• Situation 1 if the reference cost of the stock is higher than the market price.
• Situation 2 if the quantity of stock holdings in your account becomes negative (it happens if you sell the shares prior to the deposit of such shares into your account for settlement).

The mobile phone trading platforms do not display Unrealised Profit & Loss at the present stage. You may access it through UTRADE Web.

It is updated every 15 mins once clients login to the system and when an order has been successfully executed.

Yes, please contact your Account Manager or Client Services Department at (852) 2136 1818 for more details.

Charges for securities listed on the Hong Kong Exchange:

Stamp Duty	0.10% (On gross consideration - rounding to the nearest $1.00)
Transaction Levy	0.0027% (On gross consideration - wef 1 Nov 14 settlement date)
Trading Fee	0.005% (On gross consideration)
Other charges	There is a (CCASS) clearing fee of 0.003% on gross consideration, subject to value of all proceeds (Minimum HKD 3; Maximum HKD 100) which will be levied on both brokerage rates and clearing fees. Please contact us for details on commission rate.

For the enquiry of commissions, please contact your Account Manager or our Client Services Hotline at (852) 2136 1818.

The HK Stocks Real Time Streaming Service is HKD 338 per month. The charge will be debited on a monthly basis on the first business day of each month. For example, for clients who start the service in May 2015, the service charge will be debited from their accounts on 1 May 2015.

For clients who generate online commissions of at least HKD 2,680 (for HK online transactions executed between 26th of the month preceding the previous month and the 25th of the previous month), they will enjoy free real time streaming service starting from the first working day of the current month.

New UTRADE clients will be offered 500 HK Stocks Real Time Snapshots. The snapshots are only valid for a maximum of 2 months. Unused snapshots cannot be carried forward. Besides, one real time snapshot will be given for every HKD 1.5 commission by any online contracts executed in HKEx market.

The number of FREE real time snapshots will be credited based on the commission paid for trading Hong Kong stocks between 26th of the previous month and 25th of the current month. Free snapshots will be available from the first business day of the following month.

HK Stocks Delayed Quotes HK Stocks 15-min Delayed Quotes is free of charge.

A Shares Real Time Streaming Client must apply for HK Stocks Real Time Streaming in order to apply for the A Shares Real Time Streaming. HK Stocks Real Time Streaming is HKD 338 per month and A-Shares Real Time Streaming is HKD 380 per month, summing up to a total cost of HKD 718. The charge will be debited on a monthly basis on the first business day of each month.

A Shares Real Time Snapshots service is free of charge.

The standard monthly fee for real-time streaming service for US stocks is HKD188. For new and existing clients who have executed 25 or more US trades or paid online commissions of USD500 or more, they will enjoy free real-time streaming service from the first working day of the following month.

The monthly fee is HKD 388. Clients will be debited on a monthly basis on the first business day of each month. For example, if a client starts the service in February 2012, the service charge will be debited in the client's account on the 1 February 2012.

Customers can choose to redeem real time streaming service with 3,000 accumulated snapshots or an equivalent of HKD 2,680 commission paid in the previous month for the current month (commission paid for trading Hong Kong stocks between 26th of the month preceding the previous month and 25th of the previous month). The paid monthly fee will be redeemed on the first working day of the current month.

Yes. Clients who have generated online commissions of at least HKD 2,680 (for HK stocks online transactions executed between 26th of preceding the previous month and 25th of the previous month), will enjoy a free real-time streaming service from the first working day of the current month.

No, there will be no refund if you terminate the streaming service within the month.

Clients can choose to deposit funds through the following methods:

1. Cheque Deposit or mail to our office

   UOB Kay Hian (Hong Kong) Limited
   15/F, China Building,
   29 Queens Road, Central,
   Hong Kong

   All cheques should be crossed and made payable to UOB Kay Hian (Hong Kong) Limited. Clients are requested to indicate their account number and name on the reverse side of the cheque. For cheque deposits, trading limit can only be increased when the cheque is cleared, which is two days from the cheque deposit day.

2. Telegraphic Transfer

   Wire transfer or direct deposit is acceptable to the following accounts:

   Bank Name	Account No.
   Standard Chartered Bank	447-0-070654-5
   The Hong Kong and Shanghai Banking Corporation Limited	600-360200-001
   Bank of China	012-875-0-030828-3

   Clients are requested to Fax their pay-in slip to our Account Department (Receipt and Payment) at (852) 8208 7388 / Email to deposit@uobkayhian.com.hk / Whatsapp to our Customer Service Department at (852) 6603 0308 with their account name and account number written. Trading limit will be increased by the deposit amount on next trading day.

3. Deposit Methods

   By [Bill Payment] recorded, the funds will be automatically credited into account the next working day. This is fast and convenient, as no fax bank deposit receipt are needed.

   Bank	HSBC
   Applicable Account	Securities (Cash) Securities (Margin) Futures Options Internet Trading
   Deposit methods	Internet Banking Bank Counter Automatic Teller Machine (Demo) Phone Banking
   Merchant Name	UOB KAY HIAN (HK) COMPANY LIMITED
   Merchant Code	6156
   Bill Type	01 Securities (Cash) 02 Securities (Margin) 03 Futures 04 Options 05 Internet Trading

   Clients need to complete the Client Stock Withdrawal Form and post or fax the form to Settlement Department. The fax number is (852) 2104 7199.

For all transactions, the settlement day is two days after trade day (T+2). For sell transactions, sell proceeds are only available for withdrawal on or after the settlement day. For buy transactions, although trade amount is immediately deducted from available trading balance, the actual money is only deducted from the account on settlement day.

No, the limit will only be updated after the cheque has been verified. The Credit Department will update the client's account balance and notify him / her as soon as possible.

Clients need to complete the Client Stock Withdrawal Form and post or fax the form to Settlement Department. The fax number is (852) 2104 7199.

Clients need to complete the Fund Withdrawal Form and send the completed form to our office. Alternatively, client may contact their Account Executive who will inform our Account Department (Receipt and Payment) to transfer the cash to client's bank account.

Trades executed through UTRADE Online Trading Platform will automatically be amalgamated, provided that the following conditions are met:

1. Trades must be done on the same day
2. Trades must be of the same stock

To open a Stock Borrowing Account, you must have an existing trading account with UOB Kay Hian (Hong Kong). Clients are required to sign the following documents to open a Stock Borrowing Account:

1. Stock Borrowing and Lending Agreement
2. Letter appointing UOB Kay Hian (Hong Kong) Limited to submit Returns of Stock Borrowing Transactions
3. Authorisation for maintaining Stock Borrowing Ledger and submit of returns
4. IRD Form Stock Borrowing and Lending Agreement Registration Form (In Duplicate)

The charges involved are as follow:

Initial SBL agreement registration	HKD 500
Half yearly Return of Stock Borrowing Transactions	HKD 200
Per stock borrowing transaction	as per interest cost, subject to HKD 500 minimum + 0.125% of day end market value per stock base

Interest cost will be charged on a per stock basis, based on the interest rate for that particular stock times the day-end market value of that stock.

For Blue Chip Stock, 25% is required. For non-Blue Chip Stock, 35% is required.

If a stock is borrowed and sold before the ex-dividend date but buy-back after ex-dividend date, the borrower has to repay the lender the dividend amount in full, even though the borrower is not entitled to the dividend.

For stocks having an ex-dividend date during the stock borrowing period, dividends received by the borrower has to be repaid to the lender in full, i.e. before deduction of charges.

1. Blue Chip Stock

   If customer borrow and short sell Blue Chip Stock, the maintenance margin is 115%* of the borrowed value. If the customer's cash balance falls below 115%, then our Credit Department will make a margin call.

   Example:
   If a customer borrowed and short sold 4000 shares HSBC @ $80, then the customer would need to deposit an initial margin of $80,000 ($80 x 4000 x 25%). The total account cash balance would be $400,000 and the maintenance margin required is $368,000 ($80 x 4000 x 115%). If the stock price of HSBC rises to $92.1, then the customer will receive a margin call as the balance falls below the maintenance margin ($400,000 / $92.1 x 4000) < 115%.

2. Non-Blue Chip Stock

   For non-Blue Chip Stock, the maintenance margin is 125%.

* UOB Kay Hian (Hong Kong) Limited reserves the right to amend these terms and conditions at any time without prior notice.

Clients can consult their related Account Executive if the desired stock is available for short selling. The Account Executive will arrange accordingly when the stock is available.

A buy-back does not automatically translate into a return of securities. You are required to inform us to arrange for a return after a buy-back.

If you receive a notice of recall before 12:00pm, you will have to buy back the borrowed security on the same day to return which take place 2 business days later.

For the designated securities eligible for Short Selling, please refer to the HKEx's page* at: http://www.hkex.com.hk/eng/market/sec_tradinfo/stockcode/eisdeqty.htm

* For reference only and subject to availability of the stocks in UOB Kay Hian (Hong Kong) Limited.

Around 800 HK stocks, 2,000 US stocks and more than 400 A Shares are under our online margin financing services. We also offer extra capital for up to 80% of the prevailing marketing value of the stocks holding.

Please check the list of stocks under our margin financing services.

Yes. Margin trading is available on UTRADE Web, UTRADE HK Mobile, and UTRADE HK for US Markets.

UTRADE HK Mobile provides online margin financing services of more than 400 A Shares, which includes margin trading with extra capital up to 80% of the prevailing marketing value of stocks holding.

UTRADE HK for US Markets provides online margin financing services of nearly 2,000 US stocks. We provide one of the most selections of US stocks for margin financing service. You may also enjoy margin trading with extra capital for up to 80% of the prevailing marketing value of stocks holding.

Please click here to view the margin ratio.

An Initial Public Offering (IPO) is a company's first sale of stocks, bonds, or certificates of deposit to the public in order to raise funds for the company. Before subscribing to an IPO, you should peruse the prospectus and compare P/E ratios of peers in the same industry to evaluate the IPO shares.

1. Over subscription

   When an IPO is oversubscribed, applicants may receive share allotments much less than application amount.

2. Under subscription

   It is common for IPO applicants to subscribe for a bigger quantity than intended to increase the chances of a successful shares allotment. However, applicants may receive shares with total quantity applied if the IPO is not oversubscribed.

3. Market risk

   Share price may fluctuate from time to time or may drop below its initial offer price on the first day of listing.

4. Company risk

   It is vital to thoroughly understand the company and their business that you are investing in. You should study the prospectus, financial reports, and seek for professional advices before making any investment decision.

5. IPO cancellation

   Applicants should pay the handling fee and/or its corresponding interests even when an IPO has been cancelled for any reason.

You can go to IPO via UTRADE Web and click on "e-IPO" to check the number of shares applied before the IPO subscriptions deadline.

No. Please call your Account Execute to amend or cancel your application.

Your Account Executive will contact you directly for the share allotment results. We will also send you a consolidated daily statement, which states the quantity of allotted shares and the refund amount, if applicable.

The required amount should be deposited into the applicant's trading account before 5:00pm on the day of the subscription deadline. If your deposit the required amount from banks or through ATM, you are requested to fax the pay-in slip at fax number: (852) 8208 7388.

If your application is wholly or partially unsuccessful, a full refund or a refund of the excess amount will be directly credited into your trading account on the refund date as announced by the issuers.

Before the day of listing, the allotted shares will be deposited to your trading account so that the shares can be sold on the day of listing.

No. Multiple applications or suspected multiple applications will be rejected.

No, applying by an individual account and a joint account for the same IPO will be regarded as multiple applications, which will be rejected.

Please contact your Account Executive to open online trading access.

eIPO Services are available 24 hours a day. For margin application, the application deadline is at 4:30pm on the second business day preceding the IPO application deadline (while quantity lasts). For cash application, the application deadline is at 2:00pm on the last business day preceding the IPO application deadline. Clients should be aware of the announcements of the respective IPO application schedule.

For further enquiries, please contact our Client Services Hotline at (852) 2136 1818.

• Fast and convenient
• Easy for storage
• Avoid the risk of losing your account statements
• Can access to E-statement anywhere at anytime

New clients can register by filling the "Service of Statements" under "Other Services" within Client Information Statement.

Existing clients can register by downloading the "Application for E-Statement" form and submitting the completed form to us by post.

You can check your junk mail box to see if our E-statements had been filtered there, as some email service providers do filter our E-statements as junk mail.

Some email service providers may treat the E-statements we send as junk mail. We suggest that you add our email address clientservices@uobkayhian.com.hk to your email address book to solve this problem.

As our E-statement is in PDF format, you may need to download Adobe Acrobat Reader software. Once you have downloaded and installed the software, you can simply click on the E-statement attachment to open the file.

Please call our Customer Services Hotline at (852) 2136 1818.

1. User Guide
2. ChartGenie User Guide

1. User Guide (iOS)
2. User Guide (Android)

1. User Guide

1. User Guide (iOS)
2. User Guide (Android)

1. Download UTRADE Futures (SP Trader)
2. Table of Global Futures Contract Specification
3. Global Futures Important Notice
4. Installation Guide
5. User Guide
6. UTRADE Futures (SP Trader) 2FA User Guide

1. User Guide (iOS)
2. User Guide (Android)
3. UTRADE Futures (SP Trader) 2FA User Guide

1. Download UTRADE Stock Options
2. User Guide

1. User Guide

1. User Guide & FAQ