If you are Android users in Mainland, please click on the above "Android Application Package" button at Step 1 to download UTRADE Secure.

Upon registration, if the system indicated that your Secure PIN service has not been activated, please contact Client Services Hotline: +852 2136 1818.

For security concerns, each login ID can only be registered on UTRADE Secure with one mobile device. To enable extra devices, Individual Clients: please contact your Account Manager or Client Services Hotline: +852 2136 1818; Joint/ Corporate Accounts: please contact your Account Manager.

1. Please make sure you have entered the correct UTRADE Login ID, UTRADE password and the last 3 characters of your registered identification document (excluding symbols and the digits in bracket)
2. Please make sure you have entered the correct Authentication Code
3. Please make sure you have set the calendar type to "Gregorian", and set the "Date and Time" of your mobile device to "Automatic"

1. Please make sure the Secure PIN entered is correct
2. Please make sure the Secure PIN is generated under the correct login ID
3. Please make sure the login ID has not been registered on other mobile devices
4. Please make sure you have set the "Date and Time" of your mobile device to "Automatic"

If you have forgotten the UTRADE Secure password, you must uninstall and re-install the app again. For security concerns, all the registered Secure PINs will be deleted. Please re-register again after re-installation.

UTRADE Secure is supported on devices with Android version 7 or above OR iOS version 11 or above, including tablets.

UTRADE Secure supports mobile devices with Android version 7 or above OR iOS version 11 or above.

Since the device is jailbroken/ rooted, the device may not be secure and lead to fraudulent transactions. To ensure the security and protect your interests, UTRADE Secure is not allowed to be installed on a jailbroken/ rooted device.

You are recommended to uninstall the UTRADE Secure mobile app on your old mobile phone, and re-install and re-register UTRADE Secure on your new mobile phone.

Please contact Client Services Hotline: +852 2136 1818 to disable the current Secure PIN service.

Yes, you can use UTRADE Secure at anytime and anywhere, and acquire the Secure PIN from an offline mobile device. If you need to register for UTRADE Secure or register for a new login ID, your mobile device is required to access the Internet.

To prevent anyone else using your mobile device to login, you are required to setup a password for UTRADE Secure. You can also login with fingerprint or Face ID at ease (if applicable).

UTRADE Secure provides auto lock function. You are required to re-input the password when UTRADE Secure is locked. The default time is 20 minutes and cannot be changed.

For security concerns, all the stored Secure PINs will not be restored. Please set up the password and re-register again after phone restoration.

For security concerns, you are required to install and register for UTRADE Secure using a mobile device with Internet connection. After successful registration, you may use UTRADE Secure at anytime and anywhere, and acquire the Secure PIN from an offline mobile device.