Important Notices

03/02/2020

Notice Regarding Special Arrangements for Postal Services

As Hong Kong Post temporarily suspends mail delivery services from January 29, to February 2, and announced that postal service from February 3 to 9 will be limited, mail delivery during this period may take longer than usual. Any statement delivered by post may be affected thereby. Online clients can log in to UTRADE to review their statements. Sorry for any inconvenience caused.

For enquiries, please contact the Customer Services at (852) 2136 1818.

Client may consider switching to e-statement : fast and convenient, easy for storage, avoid the risk of losing your account statements, and E-statement can be accessed anywhere at anytime. And it is free!

19/08/2019

Statement on Fraudulent Websites

UOB Kay Hian (Hong Kong) Ltd "UOB Kay Hian" wishes to alert members of the public to fraudulent website with the website address:
hxxps://uobkayhiangroup.com
The website purport to be an official website of UOB Kay Hian. UOB Kay Hian hereby clarifies that the fraudulent website is NOT related in any way to UOB Kay Hian or the UOB Kay Hian Group.
The company has reported the case to the regulator and the Hong Kong Police Force for further investigation.
If customers are concerned that they may have disclosed their information to the website or they have received information purporting to be sent from UOB Kay Hian, please report to the Hong Kong Police Force and contact UOB Kay Hian Customer Services Hotline at (852) 2136 1818.
UOB Kay Hian wishes to remind its customers never access such fraudulent websites or provide any personal information to such fraudulent websites.
Customers are reminded to ensure they are connected to a valid UOB Kay Hian website. The official UOB Kay Hian website address is utrade.com.hk
19/03/2019

New Terms of Client Account Agreement ("New Terms") Governing Your Accounts With UOB Kay Hian (Hong Kong) Limited

Please be informed that our Terms & Conditions of Client Account Agreement has been revised, the New Terms will be effective on 1 April 2019.
The New Terms will supersede any client agreements signed with us and sets out the terms with which we will deal with you and shall apply to all transactions undertaken by you. Below please find the Summary of Changes for your information.
In case you have any queries on New Terms, please contact your designated AE for assistance.
If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.
Thank you for your continuous support and we endeavour to continue providing the best services to you.
Yours faithfully,
UOB Kay Hian (Hong Kong) Limited
31/01/2019

Change of Delivery Method of Corporate Action Notification Letters with Effect From 1 February 2019

Thank you very much for your continued support to UOB Kay Hian.
In order to facilitate the delivery of Corporate Action Notification Letters and to ensure efficient responses from customers, UOB Kay Hian has a new arrangement of delivering all Corporate Action Notification Letters via email with effect from 1 February 2019 to replace the existing practice of delivery by post, upon which all customers who have subscribed to our e-Statement service will be set to receive Corporate Action Notification Letters via email. Where there is shareholder’s right ready to be executed by customers, we will send a notification email attached with the relevant Corporate Action Notification Letters in PDF format to customers’ registered email addresses for their direct access and further action.
For customers who currently opt for statements by post only, the delivery mode of Corporate Action Notification Letters will remain unchanged, i.e. Corporate Action Notification Letters will be delivered by post as usual.
We believe that the new delivery method will allow us to provide customers with more efficient and convenient nominee services and we would like to thank you for your support to the service change.
Should you have any enquiries about the aforesaid, please feel free to call our Customer Service Hotline at (852) 2136 1818.
31/12/2018

The US trading app UTRADE HK for US Markets will be terminated on 31 December 2018

If you wish to trade in the US markets via any mobile devices, please download the latest version of UTRADE HK Mobile.
28/12/2018

Statement on Fraudulent Websites

UOB Kay Hian (Hong Kong) Ltd "UOB Kay Hian" wishes to alert members of the public to fraudulent website with the website address:
hxxps://uobkayhiangroup.com
The website purport to be an official website of UOB Kay Hian. UOB Kay Hian hereby clarifies that the fraudulent website is NOT related in any way to UOB Kay Hian or the UOB Kay Hian Group.
The company has reported the case to the regulator and the Hong Kong Police Force for further investigation.
If customers are concerned that they may have disclosed their information to the website or they have received information purporting to be sent from UOB Kay Hian, please report to the Hong Kong Police Force and contact UOB Kay Hian Customer Services Hotline at (852) 2136 1818.
UOB Kay Hian wishes to remind its customers never access such fraudulent websites or provide any personal information to such fraudulent websites.
Customers are reminded to ensure they are connected to a valid UOB Kay Hian website. The official UOB Kay Hian website address is utrade.com.hk
18/12/2018

Update Required from 20 December 2018 onwards for UTRADE HK Mobile Users

UTRADE HK Mobile, which only supports HK and A-shares trading, is upgraded to support trading in the US markets! Due to the above improvement, users will be prompted to update the app starting from 20th December 2018 and UTRADE HK for US Markets, the existing US trading app will not be available from 31 December 2018.
Update UTRADE HK Mobile at Google Play or App Store now to enjoy the upgraded experiences. For any enquiries, please contact your Account Manager or Customer Service Hotline at (852) 2136 1818.
26/07/2018

The Investor ID Model regime for Northbound Trading will be commenced in Q3 2018

The Investor ID Model regime for Northbound Trading will be commenced in Q3 2018, if you wish to participate/ continue participating in the Northbound Trading after commencing of relevant regime, please sign the relevant document as below:
14/07/2018

With effect from 16 July 2018, you will be notified by email when you log-in to your internet trading account.
06/07/2018

Security Advisory in Mobile Apps

To help you understand security of your online trading account and reduce hacking risks associated with online trading, you are advised to pay attention and follow the "Security Advisory" published on utrade.com.hk.
23/04/2018

Starting from April 24, 2018 (Tue), all clients are required to register for Two-factor Authentication Service upon login to UTRADE trading platforms. For details, please refer to UTRADE Secure User Guide & FAQ.
Should you have any issues on US trading when US markets open, please contact Night Futures/ US Trading 24-hour Service Hotline: +852 2826 4888 for order placing.
20/03/2018

Unusual "duplicate login" message on UTRADE Web caused by web browser's cache

If you encountered unusual duplicate login message after logging in UTRADE Web which could be caused by the outdated data saved in your web browser's cache. On the login page, please press "CTRL" + "F5" on keyboard to clear cache. If the issue still persists, please call our Customer Service Hotline at (852) 2136 1818.
12/03/2018

NEW TERMS OF CLIENT ACCOUNT AGREEMENT ("New Terms") GOVERNING YOUR ACCOUNTS WITH UOB KAY HIAN (HONG KONG) LIMITED AND UOB KAY HIAN FUTURES (HONG KONG) LIMITED

Please be informed that our Terms & Conditions of Client Account Agreement has been revised, the New Terms will be effective on 1 April 2018.

The New Terms will supersede any client agreements signed with us and sets out the terms with which we will deal with you and shall apply to all transactions undertaken by you. Below please find the Summary of Changes for your information.

Summary of Changes:

Changes of Terms and Conditions (Securities): Click Here

Changes of Terms and Conditions (Futures): Click Here

In case you have any queries on New Terms, please contact your designated AE for assistance.

If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.

Thank you for your continuous support and we endeavour to continue providing the best services to you.

Yours faithfully,

UOB Kay Hian (Hong Kong) Limited
UOB Kay Hian Futures (Hong Kong) Limited

08/02/2018

EU Regulation on key information documents for packaged retail and insurance-based investment products ("PRIIPs Regulation")

The PRIIPs Regulation, which came into effect on 1 January 2018, states that a key information document (“KID”) must be provided to retail investors located in the European Economic Area (“EEA”) who are sold a packaged retail and insurance-based investment product (“PRIIP”). 
Futures Contracts and Options Contracts traded on the Hong Kong Exchanges and Clearing Limited (“HKEX”) technically fall within the definition of a PRIIP and accordingly the HKEX has produced a KID for each of the following types of products:
You can also visit the HKEX web site for the most updated version of the KIDs.